Frequently Asked Questions

What exactly is a Personal AI Dental Companion?

Your Personal AI Dental Companion is an advanced AI system that analyzes your dental images and health history to provide personalized educational insights about your oral health. Think of it as having a knowledgeable friend who can look at your X-rays and photos, explain what they see in simple terms, and help you understand your dental health better. Dr. Din, our AI companion, is available 24/7 to answer questions and provide guidance.

Is DentaSmart a replacement for my dentist?

Absolutely not. DentaSmart is an educational tool designed to help you understand your oral health and have better conversations with your dentist. We do not provide medical diagnoses, treatment recommendations, or replace professional dental care. Always consult with a licensed dentist for treatment decisions. Think of us as your preparation partner who helps you arrive at dental appointments informed and confident.

How accurate is the AI analysis?

Our AI has been trained on thousands of dental images and continuously improves its accuracy. However, it's important to understand that DentaSmart provides educational insights, not medical diagnoses. Our AI can highlight areas that might be worth discussing with your dentist, but only a licensed dental professional can provide definitive diagnoses and treatment plans. We're transparent about our limitations and always encourage professional consultation.

What's the difference between DentaSmart and teledentistry?

Teledentistry typically involves video consultations with licensed dentists for diagnosis and treatment planning. DentaSmart is different - we're an AI-powered educational platform that helps you understand your oral health and prepare for dental visits. We don't provide medical consultations or diagnoses. Instead, we focus on early detection education, health tracking, and helping you become a more informed dental patient.

Is my health information secure and compliant?

Yes, absolutely. We take your privacy seriously and use bank-level encryption to protect your data. All images and health information are stored securely and encrypted both in transit and at rest. DentaSmart is designed to meet all applicable HIPAA requirements and compliance needs, ensuring your personal health information is handled with the utmost care and security. Your information is never shared with third parties without your explicit consent, and you maintain full control over your data.

Who can see my dental images and information?

Only you have access to your personal health information and images. Our AI systems process your data to provide insights, but no human employees view your images or personal information unless you specifically request support and give permission. If you choose to share your DentaSmart report with your dentist, that's entirely your decision and under your control.

What happens to my data if I cancel my subscription?

If you cancel your subscription, you can download all your data and reports for your personal records. After 90 days, we securely delete all your personal information and images from our systems, unless you request an extension for medical record purposes. You always maintain ownership of your health data.

What if I don't have recent X-rays?

No problem! Our AI can analyze clear photos taken with your smartphone camera. While X-rays provide more detailed information about internal tooth structure, phone photos can still give you valuable insights about your visible teeth, gums, and overall oral health. We'll guide you on how to take the best photos for analysis.

How do I take good photos of my teeth?

We provide step-by-step guidance in the app, but here are the basics: use good lighting (natural light works best), clean your teeth first, use your phone's camera with the flash on, and take photos from multiple angles. Our AI can work with imperfect photos, but clearer images provide better insights. Dr. Din can also give you personalized tips for better photos.

Can I use this with my current dentist?

Absolutely! DentaSmart is designed to complement your existing dental care, not replace it. You can bring your DentaSmart reports to any dentist to facilitate better discussions about your oral health. Many dentists appreciate patients who come prepared with questions and insights about their dental health.

What devices does DentaSmart work on?

DentaSmart works on smartphones (iOS and Android) and tablets. The mobile app is optimized for taking photos and chatting with Dr. Din, while the tablet version is great for viewing detailed reports and managing your account. All your data syncs across devices.

How does DentaSmart compare to traditional dental insurance?

DentaSmart offers a different approach to oral health management. While we are not an insurance plan, our DentaSmart Complete plan provides educational insights, early detection capabilities, and will eventually offer access to discounted dental care through our provider network (Coming Soon). Our focus is on empowering you with knowledge and tools for proactive oral health, which can lead to significant savings by preventing costly issues. Unlike traditional insurance, there are no deductibles, waiting periods, or claim denials with DentaSmart.

The discounted dental care network is coming soon. Join our waitlist to be notified when it's available.

What does the "Family" plan include?

Our Family plans cover up to 2 adults and 3 children under 18 in the same household. Each family member gets their own profile, personalized insights, and health tracking. Parents can monitor their children's oral health development and receive age-appropriate guidance for the whole family.

Can I upgrade or downgrade my plan?

Yes! You can upgrade from DentaSmart Clarity to DentaSmart Complete at any time. We'll prorate the cost for the remainder of your subscription term. If you want to downgrade, the change will take effect at your next renewal date, and you'll keep your current features until then.

Is there a money-back guarantee?

Yes! If you're not satisfied with DentaSmart within the first 30 days, we'll refund your subscription fee, no questions asked. We're confident you'll love having your Personal AI Dental Companion, but we want you to feel completely comfortable trying our service.

How much can our company really save?

Most companies save 75% or more compared to traditional dental insurance. If you're currently paying $1,200 per employee for dental insurance, DentaSmart Complete costs $300 per employee annually. Plus, early detection prevents expensive emergency treatments, and our provider network offers 10-50% discounts on procedures. Companies typically see ROI within the first quarter.

How quickly can we implement this for our team?

Implementation takes less than 10 minutes. You create an employer account, upload your employee roster (CSV or manual entry), and send invitations. Employees can start using DentaSmart immediately - no waiting periods, no complex enrollment processes. We provide onboarding materials and support to ensure smooth adoption.

What kind of reporting do we get as employers?

You receive comprehensive analytics including utilization rates, employee engagement metrics, cost savings tracking, and ROI reports. We also provide aggregate health insights (no individual employee data) to help you understand your team's overall oral health trends. Quarterly business reviews help optimize your program.

How do employees sign up?

Once you add employees to your account, they receive email invitations with simple instructions to download the app and create their profiles. The process takes about 5 minutes, and they can start using all features immediately. We provide support materials and can conduct team training sessions if needed.

What if the AI doesn't understand my question?

Dr. Din is continuously learning and improving, but if the AI can't answer your question, you can always contact our human support team. We also use these interactions to improve Dr. Din's capabilities.

Can I export my data and reports?

Yes! You can download all your reports, images, and health data at any time. This is useful for sharing with dentists, keeping personal records, or if you decide to cancel your subscription. Your data belongs to you, and we make it easy to access and export.

What if I have a dental emergency?

DentaSmart is not designed for emergency situations. If you have severe pain, trauma, or other dental emergencies, contact your dentist immediately or visit an emergency room.

How often should I upload new photos?

For optimal tracking, we recommend uploading new photos monthly or whenever you notice changes in your oral health. This allows our AI to track trends over time and provide better early detection insights. You can also upload photos anytime you have specific concerns or questions.

When will DentaSmart be available?

We're currently in beta testing with select users and plan to launch publicly in early 2025. By joining our waitlist, you'll be among the first to get access and will receive special launch pricing. We'll keep you updated on our progress and notify you as soon as your access is ready.

What happens after I join the waitlist?

After joining the waitlist, you'll receive a welcome email with more information about DentaSmart and what to expect. As we approach launch, we'll send you updates on our progress, early access opportunities, and instructions for getting started. You'll be among the first to experience your Personal AI Dental Companion.

Can I refer friends and family?

Absolutely! We love referrals and offer rewards for successful referrals once we launch. The more people who take control of their oral health with DentaSmart, the better. We'll provide you with referral links and track your rewards once the program is active.